tcg77 Privacy Policy

Introduction and Scope of Policy

tcg77 ("we", "us", or "platform") places the highest importance on the privacy of users in Bangladesh. This Privacy Policy ("Policy") explains what personal information we collect when you use the tcg77 website (https://tcg77.lat), how that information is used, where it is stored, and what your rights are.

By registering on this platform or using any of its services, you are considered to have given your consent to this Privacy Policy. You must be at least 21 years of age — we do not collect information from minors, and if any such information is collected, it is deleted immediately.

What Information We Collect

tcg77 collects two types of information — information you provide directly and technical information collected automatically. Details are outlined below.

2.1 Information Provided Directly

When you register with tcg77 or use its services, the following information may be collected:

• Full name and date of birth
• Email address
• Residential address (including country and administrative division)
• National ID or passport number (for identity verification)
• Payment-related information — such as bKash, Nagad, or Rocket number (partially; full numbers are not stored)
• Any information provided when contacting us

2.2 Automatically Collected Information

When you use the platform, some information is collected automatically:

• IP address and device type
• Browser type and version
• Operating system
• Date and time of access to the platform (Bangladesh Standard Time, BST)
• Pages visited and time spent on them
• Information collected through cookies and similar tracking technologies

Purpose of Information Use

tcg77 uses your information only for legitimate and necessary purposes. The specific purposes are listed below:

• Account Management: To create, verify, and maintain your tcg77 account.
• Identity Verification (KYC): Age and identity are verified to prevent fraud and ensure responsible gaming.
• Financial Transaction Processing: To properly complete deposit and withdrawal requests.
• Customer Support: To respond to your issues and inquiries and to manage 24/7 live chat and email support.
• Platform Improvement: To analyze user experience and improve the quality of services.
• Promotional Communications: To inform you about bonuses, offers, and updates, with your consent.
• Fraud Prevention and Security: To prevent illegal activity, money laundering, and the creation of multiple accounts.
• Legal Compliance: To comply with applicable laws and regulations.

Sharing Information with Third Parties

tcg77 never sells your personal information or provides it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted service providers for payment processing, fraud detection, technology infrastructure, and customer service management. All such partners are contractually bound to uphold our privacy standards.

4.2 Game Providers

Minimum necessary data may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming for the purpose of operating their games. No sensitive personal information is provided in this context.

4.3 Legal Authorities

Information may be shared with authorities to meet the requirements of applicable law, comply with court orders, or assist in investigating fraud and criminal activity.

4.4 Business Transfer

If tcg77's business ownership is transferred in the future, user information may be transferred as part of the assets. In that case, we will publish advance notice.

Cookies and Tracking Technologies

Cookies and similar technologies are used on the tcg77 website. Cookies are small text files stored in your browser that improve your browsing experience.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Remember your language preferences and platform settings.
• Analytics Cookies: Help improve the platform by analyzing user behavior.
• Performance Cookies: Used to monitor page loading speed and identify technical issues.

5.2 Cookie Controls

You can disable non-essential cookies at any time by changing your browser settings. However, disabling essential cookies may prevent you from using some features of the platform.

Data Security Measures

To ensure the security of your information, tcg77 has adopted industry-standard technical and organizational measures.

• SSL Encryption: All data transfers are secured with 256-bit SSL encryption.
• Secure Servers: Your information is stored on encrypted, firewall-protected servers.
• Access Controls: Only authorized staff can view information where necessary.
• Two-Factor Authentication: A two-layer security system to prevent unauthorized access to accounts.
• Regular Security Reviews: Regular audits are conducted to identify and address system vulnerabilities.
• Fair Play Assurance: Transparent and impartial methods are followed in the operation of all games.

Data Retention Period

tcg77 retains your personal information only for as long as necessary.

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specified period in accordance with legal obligations.
• Financial Transaction Records: Financial details and transaction history may be retained for an extended period, as determined by applicable law and accounting regulations.
• Marketing Data: If you withdraw your consent, marketing-related information is removed immediately.

Your Rights

As a user of tcg77, you have the following rights. Contact our support to exercise these rights.

• Right of Access: You may request to know what information we hold about you.
• Right to Correction: You may request that any errors in your information be corrected.
• Right to Deletion: In certain circumstances, you may request that your data be deleted (except where legal obligations apply).
• Right to Restrict Processing: You may request that the use of your information be limited for certain purposes.
• Right to Withdraw Consent: You may withdraw consent given for marketing communications at any time.
• Right to Complain: If you are dissatisfied with how we manage your information, you may contact us directly.

Protection of Minors

tcg77 is strictly for those aged 21 and above. We do not intentionally collect any information from minors (those under 21 years of age).

Age is verified at the time of registration. If we find evidence that a minor is using the platform, the account will be closed immediately and all associated information will be deleted.

If a parent or guardian believes their minor child has registered on this platform, please contact us immediately.

Changes to the Policy

tcg77 reserves the right to update this Privacy Policy at any time. If significant changes are made to the policy, we will:

• Publish a special notice on the platform
• Attempt to notify registered users by email
• Update the "Last Updated" date at the top of the policy

Continued use of the platform after any changes will indicate that you have accepted the updated policy. We therefore recommend reviewing this page regularly.